Refund policy

Product-specific return and refund terms

Return and refund eligibility can vary by product. Please review the return and refund information on the product page before placing your order. The product page explains the terms that apply to that item, including any return window, item-condition requirements, exclusions, and return-shipping arrangements.

If a product page does not answer your question, contact us before ordering and we will help clarify the applicable terms.

How to request a return

To request a return or refund, contact us through our Contact Us page with your order number and the item you would like help with. Please wait for our instructions before sending anything back.

Refunds

When a return is eligible and approved, we will let you know how it will be handled. Approved refunds are sent to the original payment method; the time it takes for the funds to appear may depend on your bank or payment provider.

Something wrong with your order?

If an item arrives damaged or you receive the wrong item, contact us through the Contact Us page with your order number and details so we can assist.